Claritiv

Claritiv is a conversation intelligence platform that analyzes recorded conversations with prospects, users and customers. Users upload meeting and session recordings, and the system transcribes and summarizes them, then extracts topics, pain points, customer preferences, desired features, action items and open questions.

The platform handles audio and video recordings by extracting the audio track from video files; visual analysis such as facial expressions is described as future work, as is recording offline meetings directly in the app. Summaries identify key contributors, rank discussed topics by importance, assess overall sentiment and flag knowledge gaps. The company states its algorithm has an accuracy range of 85% to 90%, and the topics and parameters captured can be customized to an organization's needs. Premium features are mentioned for discovering patterns across multiple calls.

Claritiv is positioned for sales teams tracking what prospects want over long sales cycles, product teams refining products from user conversations, and founders using customer calls to guide strategy. Access starts with booking a discovery call or demo with the team.