Does UserJot charge per user?

No. Every plan, including Free, includes unlimited users and unlimited posts; pricing is based on features.

Is there a free trial?

Yes. The first subscription to Starter or Professional includes 14 days free before the first charge.

Are live chat and Juno included in the price?

Live chat and Juno are in beta and are not part of any plan's price yet.

Can I import data from Canny?

Yes. The Canny import brings boards, posts, votes, comments, and changelog entries, and other tools can be imported via CSV.

UserJot

UserJot is a customer obsessed product that focuses on helping you create a tight feedback loop with your users. The goal is to help you collect customer feedback, prioritize features, and update your users as soon as you make a change.

Category:

Optimization

Maker:

Shayan

Use Cases

E-commerce

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About UserJot

UserJot is a customer feedback and support platform for SaaS teams. It combines feedback boards where customers post and vote on ideas, a public roadmap, a changelog, and live chat in one widget that sits inside a product, plus a shared inbox that brings chat and forwarded email together.

Requests collected from chat, the board, or the widget land in one list with their votes, status, and requesters. When a request moves to planned or shipped, voters are notified, and changelog posts link back to the requests they close. A built-in AI agent called Juno answers customers from the team's docs, board, and roadmap, adds votes, drafts changelog posts, and hands conversations to the team with private notes. Agents such as Claude Code, Cursor, or Codex can connect over MCP. Other features include translation, Slack integration, an API, custom domains, SSO, duplicate detection, and imports from Canny, Nolt, ProductRoad, or CSV.

Teams behind products such as Tally, OpenPanel, Scite, and Drizzle use it to stay in contact with their customers.

Best for

SaaS teams collecting feature requests
Product teams publishing roadmaps and changelogs
Small teams wanting feedback without per-user pricing
Teams migrating from Canny or Nolt

Pros

Unlimited users and posts on every plan, including Free
Feedback, roadmap, changelog, and chat in one in-app widget
Voters are emailed automatically when requests ship
Imports from Canny, Nolt, ProductRoad, and CSV

Cons

Live chat and Juno AI agent are still in beta
Free plan limited to 2 boards and 3 team members
SSO and branding removal require the $59 Professional plan

Pricing

Free plan at $0/month, Starter at $29/month, and Professional at $59/month, all with unlimited users and a 14-day free trial on paid plans.

UserJot FAQ

Does UserJot charge per user?: No. Every plan, including Free, includes unlimited users and unlimited posts; pricing is based on features.
Is there a free trial?: Yes. The first subscription to Starter or Professional includes 14 days free before the first charge.
Are live chat and Juno included in the price?: Live chat and Juno are in beta and are not part of any plan's price yet.
Can I import data from Canny?: Yes. The Canny import brings boards, posts, votes, comments, and changelog entries, and other tools can be imported via CSV.