Is UsabilityHub the same as Lyssna?

Yes, the UsabilityHub URL now leads to Lyssna, the user research and usability testing platform.

Is there a free plan?

Yes, the Free plan costs $0 and includes unlimited quick studies, 3 seats and 15 self-recruited responses, with no credit card required.

Can I recruit test participants?

Yes, the research panel offers 690,000+ panelists with over 395 demographic filters, though panel responses are priced separately.

Does it support Figma prototypes?

Yes, prototype testing shows how users navigate Figma prototypes, and Figma is listed as an integration.

UsabilityHub

UsabilityHub is a tool that lets you run tests for your landing page design, not messaging.

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Optimization

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About UsabilityHub

UsabilityHub now operates as Lyssna, a user research and usability testing platform that combines tests, surveys, interviews and participant recruitment in one place. Research methods include card sorting, first click testing, five second testing, preference testing, prototype testing for Figma designs, live website testing, mobile testing (beta), tree testing, surveys and user interviews, along with think-aloud recordings and AI summaries.

The workflow has three steps: create a study, find participants, and review results. Participants can be self-recruited or drawn from a research panel of 690,000+ verified people, with over 395 demographic filters and screener questions. Results can be synthesized and shared as reports, and a template library covers tasks such as testing ecommerce journeys, evaluating pricing models and optimizing email subject lines.

The platform is aimed at designers, marketers, product managers and UX researchers, and lists customers such as Klarna and RSPCA. It integrates with Figma, Zoom, Google Meet, Microsoft Teams, Google Calendar and Microsoft Outlook, and states SOC 2 and GDPR compliance with SSO support.

Best for

Marketers testing messaging and first impressions
Product designers validating prototypes
UX researchers running mixed-method studies
Teams needing on-demand research participants

Pros

Many research methods, from five second tests to interviews, in one tool
Access to a 690,000+ participant panel with demographic filters
Free plan with unlimited quick studies and no credit card
Figma prototype testing and video call integrations

Cons

Panel responses are priced separately on all plans
Free plan limited to 15 self-recruited responses
Mobile testing is still in beta

Pricing

A Free plan ($0, 3 seats, 15 self-recruited responses) and a Growth plan at $166 USD/month are offered, with custom Enterprise pricing and panel responses billed separately.

UsabilityHub FAQ

Is UsabilityHub the same as Lyssna?: Yes, the UsabilityHub URL now leads to Lyssna, the user research and usability testing platform.
Is there a free plan?: Yes, the Free plan costs $0 and includes unlimited quick studies, 3 seats and 15 self-recruited responses, with no credit card required.
Can I recruit test participants?: Yes, the research panel offers 690,000+ panelists with over 395 demographic filters, though panel responses are priced separately.
Does it support Figma prototypes?: Yes, prototype testing shows how users navigate Figma prototypes, and Figma is listed as an integration.