Tym
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About Tym
Tym is an AI chatbot builder for business use cases such as customer service, helpdesk and HR. Users create a chatbot, train it by adding documents, media and webpages as a knowledge base, and then connect it to websites, Slack, Jira, Confluence or Discord.
The chatbot can answer questions in multiple languages, offers live translation for collaboration, and can attach relevant images and videos to its answers. It can also capture leads by collecting names, email addresses and phone numbers during conversations. A dashboard shows user conversations, chatbot responses and unanswered queries so the knowledge base can be updated. Predefined templates and assistant behaviours are listed as beta features.
Plans range from a free tier for individuals to paid tiers for startups, companies and enterprises, with limits on the number of chatbots, knowledge base size and monthly queries. A mobile app is also available. The product is published by Apnatomy.
Best for
- Small businesses adding a website support chatbot
- Teams wanting an internal assistant in Slack, Jira or Confluence
- Companies supporting customers in multiple languages
- Startups capturing leads through chat
Pros
- Free plan with one chatbot and 100 queries per month
- Trains on documents, media and webpages
- Integrates with Slack, Jira, Confluence, Discord and websites
- Shows unanswered queries to help improve the knowledge base
Cons
- Free plan limited to 100 chatbot queries per month
- Templates and assistant behaviours are still in beta
- Lower plans allow only one chatbot
Pricing
Freemium is $0/month, with paid plans at $9 (Discord), $12 (Standard), $50 (Plus) and $200 (Premium) per month, extra queries at $5 per 1K on higher tiers, and custom Enterprise pricing.
Tym FAQ
- Is there a free plan?
- Yes, the Freemium plan is $0/month and includes 1 chatbot, up to 50K knowledge base characters and 100 queries per month.
- What can the chatbot be trained on?
- Documents, media and webpages added as knowledge bases.
- Which platforms does Tym integrate with?
- Websites, Slack, Jira, Confluence and Discord.
- Can I buy more queries?
- Yes, extra chatbot queries can be purchased, priced at $5 per 1K on the Plus and Premium plans.
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