TrustGrade
TrustGrade
TrustGrade turns customer reviews into business grades, helping companies earn an A+ badge, increase conversions, collect authentic feedback, and protect against fake or harmful reviews.
About TrustGrade
TrustGrade is a customer review and business grading platform that converts customer reviews into a letter grade and star rating that businesses can display as a badge. New accounts receive an initial A+ grade and five stars for the first 90 days or 25 customer reviews, whichever comes first, after which the TrustGrade grading system determines the score.
Businesses collect reviews by adding a few lines of code to their website or sending previous customers a customized review link, and reviews must come from verified customers. A business dashboard lets owners view and respond to reviews, get text alerts for bad reviews or grade drops, flag reviews as false or misleading with a public response, and ask customers to amend reviews after resolving issues. Reviews containing profanity or spam are hidden automatically and not counted toward the grade, and owners can highlight and pin the best parts of reviews.
The badge and reviews can be shown on homepages, landing pages, checkout pages, email signatures and social media. The platform is aimed at small business owners who want more control over how reviews affect their reputation.
Best for
- Small business owners managing online reputation
- Ecommerce sites adding trust badges near checkout
- Businesses dealing with unfair or fake reviews
Pros
- Text alerts for bad reviews and grade drops
- Flag false reviews and publish a response in seconds
- Automatic profanity and spam filtering excluded from grade
- Embeddable A+ badge for websites, checkout and email
Cons
- Initial A+ grade is temporary, lasting 90 days or 25 reviews
- Pricing is per site, adding cost for multiple websites
- Not Google affiliated, so reviews are not submitted to Google
Pricing
TrustGrade costs $49 per month per site, with a 30-day free trial and cancellation at any time.
TrustGrade FAQ
- How do businesses collect reviews with TrustGrade?
- By adding a few lines of code to their website or sending previous customers a customized review link. Only verified customers can leave reviews.
- Is the A+ grade permanent?
- No. The initial A+ grade and five stars last for the first 90 days or 25 reviews, whichever comes first, then the TrustGrade grading system determines the score.
- What happens to reviews with profanity?
- They are automatically hidden and not counted toward the grade, though visitors can hover to view them.
- Is there a free trial?
- Yes, there is a 30-day free trial, and the subscription can be canceled at any time.
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