SurveySensum
SurveySensum
SurveySensum is a customer feedback platform that helps businesses gather insights from their customers. They offer a variety of services, including consulting, survey creation, and data analysis. They work with businesses of all sizes and in a variety of industries.
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About SurveySensum
SurveySensum is an AI-enabled feedback and market research platform for measuring NPS, CSAT, CES, employee experience and market research from one system. Its product range covers a survey builder, distribution, dashboards, website and in-app feedback, employee feedback, text analytics and omnichannel conversation analytics, plus an AI layer called SensAI for text and sentiment analysis, prompt-based questionnaire creation and insight reports.
Surveys can be distributed by email, WhatsApp, in-app, SMS or via CRM, with integrations listed for HubSpot, Slack, Freshdesk, Salesforce, SFTP and open APIs. Higher plans add closed-loop feedback, role-based dashboards, data migration from previous platforms and a dedicated CX consultant. The company states compliance with HIPAA, GDPR, SOC 2 and ISO 27001, and offers PII anonymization.
SurveySensum reports more than 500 company customers across 40+ countries, with case studies from automotive, insurance, telecom and fintech firms such as Allianz, Indosat, Daimler and Pine Labs. It is currently positioning itself as a migration option for users of Delighted and GetFeedback.
Best for
- Enterprises running NPS and CSAT programs
- CX teams wanting managed consulting support
- Companies surveying customers via WhatsApp or SMS
- Teams migrating from Delighted or GetFeedback
Pros
- Multichannel distribution including WhatsApp, SMS, email and in-app
- Unlimited users and survey projects on Starter plan
- AI text and sentiment analysis via SensAI
- Stated HIPAA, GDPR, SOC 2 and ISO 27001 compliance
Cons
- No plan prices published; sales contact or demo required
- Starter plan capped at 6,000 responses per year
Pricing
Plans include Starter CX (up to 6,000 responses/year), Self-Driven CX (up to 12,000 responses/year) and Managed CX (unlimited responses), with prices not listed and a one-month free trial with 25 free responses.
SurveySensum FAQ
- Is there a free trial?
- Yes, a one-month free trial with 25 free responses and all features is offered.
- Which channels can surveys be sent through?
- Email, WhatsApp, in-app, SMS and via CRM.
- What integrations are available?
- HubSpot, Slack, Freshdesk and open APIs on Starter CX, with Salesforce and SFTP added on Self-Driven CX; Outlook is also listed.
- Can data be migrated from another platform?
- The Managed CX plan includes migration of data from previous platforms, and the company offers consultations for Delighted and GetFeedback users.
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