Is there a free trial?

Yes, a one-month free trial with 25 free responses and all features is offered.

Which channels can surveys be sent through?

Email, WhatsApp, in-app, SMS and via CRM.

What integrations are available?

HubSpot, Slack, Freshdesk and open APIs on Starter CX, with Salesforce and SFTP added on Self-Driven CX; Outlook is also listed.

Can data be migrated from another platform?

The Managed CX plan includes migration of data from previous platforms, and the company offers consultations for Delighted and GetFeedback users.

SurveySensum

SurveySensum is a customer feedback platform that helps businesses gather insights from their customers. They offer a variety of services, including consulting, survey creation, and data analysis. They work with businesses of all sizes and in a variety of industries.

Category:

Optimization

Maker:

Rajiv Lamba

Use Cases

SaaS

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About SurveySensum

SurveySensum is an AI-enabled feedback and market research platform for measuring NPS, CSAT, CES, employee experience and market research from one system. Its product range covers a survey builder, distribution, dashboards, website and in-app feedback, employee feedback, text analytics and omnichannel conversation analytics, plus an AI layer called SensAI for text and sentiment analysis, prompt-based questionnaire creation and insight reports.

Surveys can be distributed by email, WhatsApp, in-app, SMS or via CRM, with integrations listed for HubSpot, Slack, Freshdesk, Salesforce, SFTP and open APIs. Higher plans add closed-loop feedback, role-based dashboards, data migration from previous platforms and a dedicated CX consultant. The company states compliance with HIPAA, GDPR, SOC 2 and ISO 27001, and offers PII anonymization.

SurveySensum reports more than 500 company customers across 40+ countries, with case studies from automotive, insurance, telecom and fintech firms such as Allianz, Indosat, Daimler and Pine Labs. It is currently positioning itself as a migration option for users of Delighted and GetFeedback.

Best for

Enterprises running NPS and CSAT programs
CX teams wanting managed consulting support
Companies surveying customers via WhatsApp or SMS
Teams migrating from Delighted or GetFeedback

Pros

Multichannel distribution including WhatsApp, SMS, email and in-app
Unlimited users and survey projects on Starter plan
AI text and sentiment analysis via SensAI
Stated HIPAA, GDPR, SOC 2 and ISO 27001 compliance

Cons

No plan prices published; sales contact or demo required
Starter plan capped at 6,000 responses per year

Pricing

Plans include Starter CX (up to 6,000 responses/year), Self-Driven CX (up to 12,000 responses/year) and Managed CX (unlimited responses), with prices not listed and a one-month free trial with 25 free responses.

SurveySensum FAQ

Is there a free trial?: Yes, a one-month free trial with 25 free responses and all features is offered.
Which channels can surveys be sent through?: Email, WhatsApp, in-app, SMS and via CRM.
What integrations are available?: HubSpot, Slack, Freshdesk and open APIs on Starter CX, with Salesforce and SFTP added on Self-Driven CX; Outlook is also listed.
Can data be migrated from another platform?: The Managed CX plan includes migration of data from previous platforms, and the company offers consultations for Delighted and GetFeedback users.