SmartiePal
SmartiePal
SmartiePal is an AI solution designed to enhance customer communication and support on any website.
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Your product? Claim it to see where they come fromAbout SmartiePal
SmartiePal is an AI-powered chat assistant for websites that answers visitor questions around the clock. It learns from a site's content and uploaded files, such as price lists, terms and conditions and manuals, and uses that knowledge to respond to customer queries. It can run on its own or alongside human support agents, who can also answer questions.
Setup happens in an admin console. Users create an assistant, give it basic instructions, configure its appearance and choose an AI model (GPT-4o mini or GPT-4o, depending on plan). They then upload files, define the web domains it should learn from, and optionally create scripts or topics. Deployment requires adding one line of HTML code to a website or e-shop. Plans include CSV or JSON export of conversations, Google reCAPTCHA integration, a mobile app and Telegram integration.
SmartiePal is aimed at small businesses, SaaS platforms and larger company sites that want to automate routine support questions. It is built by SoftVR s.r.o. in Bratislava, Slovakia, and the site is available in English, Slovak, Czech and Spanish.
Best for
- Small businesses automating routine support questions
- E-shops wanting 24/7 visitor assistance
- SaaS platforms adding an AI help chat
- Teams combining AI answers with human agents
Pros
- Installs with a single line of HTML code
- Learns from website domains and uploaded files
- Free plan available with no credit card required
- Includes Telegram integration, mobile app and CSV/JSON export
Cons
- Free plan limited to 200 questions and one 1MB PDF per month
- Enhanced integration support only on Pro or Enterprise plans
Pricing
SmartiePal offers a free plan, Mini at $9/month, Pro at $26/month and Enterprise at $95/month, plus custom plans, with dedicated support packages from $200/month.
SmartiePal FAQ
- How is SmartiePal added to a website?
- By inserting one line of HTML code into the website after configuring the assistant in the admin console.
- What can the assistant learn from?
- It learns from defined web domains and uploaded files such as price lists, terms of service and manuals.
- Is there a free option?
- Yes, a free plan can be used indefinitely, with one assistant, one domain, one 1MB PDF and 200 questions per month.
- Can human agents answer questions too?
- Yes, all plans allow human support to answer questions, and SmartiePal can be used alongside human support.
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