Robylon
Robylon
AI agents that resolve customer support across email, chat, voice, and WhatsApp, and take real actions, not just answer FAQs. Robylon connects to your helpdesk and CRM, completes workflows like refunds and order updates, and hands complex cases to a human with full context.
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About Robylon
Robylon is an AI customer support platform whose agents resolve requests across email, web and in-app chat, voice calls, WhatsApp, Telegram, Discord, social media and review platforms such as Google Business Profile and app stores. It runs standalone or alongside an existing helpdesk, using one knowledge base and one set of actions across every channel, so a customer who switches channels does not have to start over.
The agents read connected systems and take actions rather than only answering questions, for example starting a return in Shopify, updating a Zendesk ticket, building carts and taking payments, or booking consultations into a calendar. Requests the AI cannot finish are escalated to a human with the full conversation attached. Beyond support, Robylon is used for sales and lead qualification, and for scheduled operational follow-ups such as reminders, collections and renewals. It integrates with helpdesk, CRM, commerce and telephony tools including Zendesk, Freshworks, Intercom, Salesforce, HubSpot, Twilio and WooCommerce.
The company says it is used by more than 250 companies across e-commerce, fintech, SaaS, health, crypto, logistics and gaming, and reports resolving 85% of support tickets without a human.
Best for
- E-commerce teams automating returns and order updates
- Support teams on Zendesk, Freshworks or Intercom
- Businesses running support over WhatsApp and voice
- Teams qualifying ad leads in conversation
Pros
- Covers email, chat, voice, WhatsApp, social and review platforms
- Takes actions in connected tools like Shopify and Zendesk
- Escalates to humans with full conversation context
- Free Starter plan and credit-based pricing instead of seats
Cons
- Voice calls and helpdesk integrations require the Business plan from $180/month
- Free plan covers only about 40 conversations a month
- Removing Robylon branding costs an extra $29 per month
Pricing
Free Starter plan with 300 credits (about 40 conversations) a month, Pro from $25/month, Business from $180/month, custom Enterprise pricing, 10% off yearly, and live agent seats from $19 per seat per month.
Robylon FAQ
- Does Robylon replace my helpdesk?
- It can work standalone or alongside an existing helpdesk such as Zendesk, Freshworks or Intercom.
- What happens when the AI cannot resolve a request?
- It escalates the conversation to the human team with the full thread attached, so the customer does not repeat themselves.
- How is Robylon priced?
- Plans are billed by AI credits rather than seats, starting free with 300 credits a month and from $25 a month for Pro; extra credits cost $25 per 1,000.
- Which plan includes voice phone calls?
- Voice phone calls are included from the Business plan, and WhatsApp voice calls in Enterprise.
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