Polser
Polser
Polser is the first-ever WhatsApp customer service manager, making it 10x easier to handle customer conversations
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Your product? Claim it to see where they come fromAbout Polser
Polser is a platform for running sales, marketing and customer support over WhatsApp. It uses the WhatsApp Business API and is an official Meta Business Partner. Teams can send large-scale broadcast campaigns with built-in safeguards intended to keep them compliant with Meta's rules, and contact customers outside WhatsApp's standard service window.
AI and automation handle FAQs, search a knowledge base for relevant documents and schedule meetings, while human agents take on complex conversations. Messages are translated automatically in both directions across more than 35 languages. Teams can use one or several numbers, assign and transfer conversations, tag chats by topic and work from focused inboxes. Native mobile apps give each team member access from their own device.
Polser connects to Salesforce, Zoho CRM, Microsoft Dynamics, Odoo, Pipedrive and custom CRMs, with a native HubSpot integration. Testimonials on the site come from education providers, a dog care business, a recruiting firm, a property business and an online parts seller. The company is based in Barcelona.
Best for
- Small and midsize businesses selling via WhatsApp
- Multilingual customer support teams
- Teams sending WhatsApp broadcast campaigns
- HubSpot users wanting WhatsApp in their CRM
Pros
- Automatic two-way translation in 35+ languages
- Native HubSpot integration plus support for several other CRMs
- Shared team inbox with assignment, tagging and transfers
- Native mobile apps for each team member
Cons
- Minimum of 3 users plus a 900 € setup fee
- No free plan or trial shown
- Ready-to-Scale plan is custom-priced and yearly billing only
Pricing
The Entrepreneur plan costs 79 €/user/month billed monthly with a minimum of 3 users and a 900 € setup fee, and the Ready-to-Scale plan has custom pricing with yearly billing only.
Polser FAQ
- Which CRMs does Polser integrate with?
- It connects with Salesforce, Zoho CRM, Microsoft Dynamics, Odoo, Pipedrive and custom CRMs, and has a native HubSpot integration.
- Is there a minimum commitment?
- The Entrepreneur plan requires at least 3 users plus a 900 € setup fee; the Ready-to-Scale plan is billed yearly only.
- Can Polser use multiple WhatsApp numbers?
- Yes, multi-number and multi-account setups are included in the Ready-to-Scale plan.
- Does Polser use the official WhatsApp API?
- Yes, it uses the WhatsApp Business API and Polser is an official Meta Business Partner.