PagerSync
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Your product? Claim it to see where they come fromAbout PagerSync
PagerSync is a Slack app that syncs on-call rosters from PagerDuty with Slack User Groups. When the on-call rotation changes, the app updates the Slack User Group to include the person currently on call and posts announcements in a channel, such as a message that a given engineer is going on call for a group like @devops-on-call.
The tool is aimed at DevOps and SRE teams that want alerts to reach only the on-call engineers rather than messaging the whole engineering team. The site also mentions updating Slack user aliases from incident management apps such as PagerDuty or xMatters. Multi-team aliases let users group several teams, for example all front-end teams, all back-end teams or teams by domain, so they can be alerted about incidents at the same time.
PagerSync is made by Kor Ops Inc and is installed through an Add to Slack button. Documentation, a help centre and an FAQ are available.
Best for
- DevOps and SRE teams using PagerDuty
- Engineering teams coordinating on-call in Slack
- Organizations alerting multiple teams during incidents
Pros
- Keeps Slack User Groups updated with the current on-call person automatically
- Posts on-call change announcements in Slack channels
- Multi-team aliases alert several teams at once
- Free 7-day trial on the Premium plan
Cons
- No free plan shown beyond the 7-day trial
- Requires Slack; focused mainly on PagerDuty schedules
Pricing
The Premium plan costs $25/month with a free 7-day trial and supports up to 25 team/rotation configs, multiple PagerDuty schedules and multiple announcement channels; Enterprise pricing is available on request.
PagerSync FAQ
- What does PagerSync integrate with?
- It syncs PagerDuty on-call schedules with Slack User Groups. The site also mentions xMatters as an incident management app.
- What are multi-team aliases?
- They are aliases that span multiple teams, such as all front-end or back-end teams, so those teams can be alerted about incidents simultaneously.
- Is there a trial?
- Yes, the Premium plan includes a free 7-day trial.
- What does the Enterprise plan add?
- Enterprise offers higher team rotation counts, analytics, advanced admin features and custom features, with pricing by contact.
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