Help Desk Migration
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Your product? Claim it to see where they come fromAbout Help Desk Migration
Help Desk Migration is a service for moving data such as tickets, contacts, companies, attachments and knowledge base articles from one help desk, ITSM, PSA or knowledge base platform to another. It supports more than 100 platforms, including Zendesk, Freshdesk, Freshservice, Jira Service Management, ServiceNow, Intercom and HubSpot Service Hub.
Migrations run through a no-code Migration Wizard, and teams can keep working in the source or target platform while data transfers in the background. An unlimited Free Demo migration lets users test the process and receive a price before moving data. Each migration produces a Data Integrity Report listing matched IDs, field mapping and failed records with reasons. Other options include scheduling, customizations, delta migrations, an AI-ready approach that moves knowledge base content and priority tickets first, and a Private Cloud option on dedicated AWS infrastructure in a chosen region.
The company also offers professional services for platform configuration, setup and team onboarding. Reviewers include IT managers and operations staff at small businesses, mid-market companies and enterprises.
Best for
- Support teams switching help desk platforms
- IT teams migrating ITSM data
- Regulated organizations needing data residency
- Teams adopting AI-enabled help desks
Pros
- Supports over 100 help desk and ITSM platforms
- Unlimited free demo migration without a credit card
- Audit report details migrated, skipped and failed records
- Zero-downtime migration while teams keep working
Cons
- No fixed published prices; quotes depend on record counts and options
Pricing
Pricing is quoted per migration based on substantial record counts, support package (free to Enterprise) and optional add-ons or customizations, with attachments, comments and notes free and an exact price given after a free demo migration.
Help Desk Migration FAQ
- How is the price calculated?
- Cost depends on the number of substantial records, the chosen support package and any optional options or customizations. Attachments, comments and notes are not charged.
- Can I test a migration before paying?
- Yes. An unlimited Free Demo migration is available with no credit card required, and it provides an exact price.
- Do I need technical skills?
- No. The Migration Wizard is a no-code interface intended for everyday business users.
- Is it suitable for regulated data?
- The service states alignment with GDPR, HIPAA and SOC 2, and offers a Private Cloud option on dedicated AWS infrastructure in a selected region.
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