Hellotext
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About Hellotext
Hellotext is an AI agent platform for eCommerce stores that answers customer questions, recommends products and recovers abandoned carts across WhatsApp, SMS, email, Instagram, Facebook Messenger and webchat. It connects store visits, carts and messages in real time, identifies what each customer needs, and decides what message to send, where and when.
Merchants switch on prebuilt Playbooks without designing flows or writing code. Sales Playbooks include Cart Saver, AI Cart Saver, Back in Stock, Browse Recovery, Price-Drop Pouncer, Replenishment Driver, Birthday Bash and Dormant Revival. An AI inbox handles support and post-purchase tasks such as order tracking, returns and exchanges, cancellations, review requests and NPS or CSAT surveys, and hands off to a person when needed. Reporting shows conversations, satisfaction and revenue attributed to Hellotext.
Stores connect through a setup assistant, while ERP, POS and physical store integrations are scoped separately. Pricing combines a monthly plan fee with a percentage of attributed sales. Hellotext is used by eCommerce brands, and customer testimonials cite bulk campaigns, personalized messaging and QR-code data capture.
Best for
- eCommerce stores selling through WhatsApp
- Small online shops wanting cart recovery automation
- Brands automating customer support and post-purchase messaging
- Teams seeking pay-for-results marketing pricing
Pros
- Prebuilt Playbooks switch on without designing flows or code
- Covers WhatsApp, SMS, email, Instagram, Messenger and webchat
- AI inbox handles tracking, returns, exchanges and cancellations
- Free Starter plan with no monthly fee or credit card
Cons
- Every plan charges a percentage of attributed sales
- WhatsApp messages also incur Meta's separate rates
- Starter plan is limited to a single user and basic automation
Pricing
The Starter plan has no monthly fee and charges 5% of attributed sales; Small starts at $67/month (billed yearly) or 4% of attributed sales above $2K; Grow starts at $269/month (billed yearly) or 3% of attributed sales above $10K; SMS and Meta WhatsApp rates may apply.
Hellotext FAQ
- Is there a free plan?
- Yes. The Starter plan has no monthly fee or time limit and charges 5% of sales attributed to Hellotext. No credit card is required.
- Which messaging channels are supported?
- Hellotext supports WhatsApp, SMS, email, Instagram DM, Facebook Messenger and webchat.
- How are sales attributed?
- An order is attributed when Hellotext evidence, such as clicks, engagement, deliveries or signals, falls within its window. The default windows are 7 days from a click or engagement and 24 hours from a delivery or signal.
- Are there setup or per-user fees?
- No. The pricing page states there are no setup costs, annual commitments or per-user fees.
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