Fini
Fini
AI support agent that resolves customer tickets across voice, chat, and email and plugs into existing helpdesks.
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Fini is an AI agent for customer support that handles tickets across voice, chat, and email using the same reasoning, policies, and audit trail. It connects to existing helpdesks such as Zendesk, Intercom, Salesforce, LiveChat, Freshdesk, Gorgias, and Front through one-click OAuth, so no migration is required. Beyond answering questions, it can take actions in connected systems, such as finding and refunding a duplicate Stripe charge or rescheduling a booking.
Implementation follows a staged rollout: a knowledge agent goes live on day one after ingesting the knowledge base, agentic workflows connected to billing, CRM, and internal tools follow by day 14, and full autonomy with self-learning and automatic detection of knowledge gaps arrives by day 30. A component called Knowledge Atlas is described as a knowledge base that improves itself.
Fini targets enterprise support teams, with a particular focus on fintech and regulated industries, and also lists e-commerce, B2B SaaS, health and fitness, and gaming. It cites SOC 2 Type II, PCI DSS Level 1, ISO 27001:2022, GDPR, and HIPAA compliance, and is backed by Y Combinator and Matrix Partners.
Best for
- Enterprise support teams automating ticket resolution
- Fintech and regulated companies with compliance needs
- Teams running support across voice, chat, and email
- Companies using Zendesk, Intercom, or Salesforce helpdesks
Pros
- Single agent covers voice, chat, and email channels
- Takes real actions like refunds and account updates via integrations
- Connects to existing helpdesks without migration
- Lists SOC 2, PCI DSS, ISO 27001, GDPR, and HIPAA compliance
Cons
- Usage-based per-resolution pricing; no free plan shown
- Dedicated AI engineer, SSO, and multi-language support require Scale plan or higher
Pricing
Per-resolved-ticket pricing: Growth at $0.89 (up to 3,000 tickets/month), Scale at $0.69 (up to 10,000), and Enterprise at $0.49 (unlimited, contact sales, 90-day free pilot), with no per-seat fees and a 90-day money-back guarantee.
Fini FAQ
- How is Fini priced?
- Fini charges per resolved ticket, from $0.89 on Growth down to $0.49 on Enterprise. There are no per-seat fees, and human team members are not billed.
- Which helpdesks does Fini integrate with?
- It lists Zendesk, Intercom, Salesforce, HubSpot, LiveChat, Front, Freshdesk, Gorgias, Zoho Desk, and ServiceNow, plus Slack, Discord, Shopify, Stripe, and API/webhooks.
- How long does implementation take?
- Fini states it can go live in 14 days and become fully autonomous within 30 days, without engineering work on the customer side.
- Is there a guarantee?
- Fini offers a 90-day money-back guarantee: if it does not reach 90% resolution in 90 days, the customer pays $0.
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