Can an existing support email address be kept?

Yes. The existing address can be connected via Outlook or forwarding, and its messages are routed to a chosen Inbox.

Is a separate knowledge product needed for the AI?

No. DobroDesk can use its own approved articles and documents; connecting Notion, Confluence or Krynia is optional.

Does the AI send replies automatically?

Only if configured. AI replies require approval by default, and sensitive or uncertain cases about billing, privacy or security are handled by a person.

Are voice and phone support included in the base plan?

No. Voice minutes, a phone number and a public Help Center site are optional add-ons priced separately.

DobroDesk

DobroDesk brings email, website chat, and messaging channels into one shared support inbox. Its AI uses approved documentation to draft or send simple replies, while risky, sensitive, and unclear cases stay with a human.

Category:

Marketing & Growth

Maker:

Dmytro

Use Cases

SaaS

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About DobroDesk

DobroDesk is AI customer support software that brings email, website chat, WhatsApp, Telegram and social messages into one shared Inbox. Teams assign an owner to each request, keep internal notes and customer details beside the conversation, and route work to separate Inboxes such as support, payments or operations.

The AI works from approved articles and documents, with optional connections to Notion, Confluence or Krynia. Teams choose a reply mode per widget: AI sends approved answers to routine questions when checks pass, AI prepares drafts for review, or AI stays off. Uncertain or sensitive requests about billing, privacy or security go to a person, and AI replies require approval by default. The website widget can also handle guided bookings through a configured calendar Procedure and accept voice input with transcription.

Integrations include HubSpot for customer records, Stripe for payment details, Shopify for order context, and Calendly and Google Calendar for bookings, plus signed webhooks, scoped API and MCP access. Use cases covered include ecommerce stores, SaaS product support, billing questions and appointment-based services.

Best for

Small support teams sharing one inbox
Ecommerce stores using Shopify or Stripe
SaaS teams handling product support
Service businesses taking appointments via chat

Pros

Unlimited teammates with no per-seat charges
AI reply modes from auto-send to fully manual
Email, chat, WhatsApp, Telegram and social in one Inbox
Flat usage pricing for extra conversation packages

Cons

Voice, Phone and public Help Center are paid add-ons
Gmail integration is still in development
Base plan limited to 3 active published Automations

Pricing

Plans start at €19 per workspace per month including 300 accepted conversations, AI and unlimited teammates, with €24 per extra block of up to 1,000 conversations (Shopify billing: $22/month plus $28 per block), and no card needed to start.

DobroDesk FAQ

Can an existing support email address be kept?: Yes. The existing address can be connected via Outlook or forwarding, and its messages are routed to a chosen Inbox.
Is a separate knowledge product needed for the AI?: No. DobroDesk can use its own approved articles and documents; connecting Notion, Confluence or Krynia is optional.
Does the AI send replies automatically?: Only if configured. AI replies require approval by default, and sensitive or uncertain cases about billing, privacy or security are handled by a person.
Are voice and phone support included in the base plan?: No. Voice minutes, a phone number and a public Help Center site are optional add-ons priced separately.