Ayudo
Ayudo
Ayudo.ai is a multi-agent AI platform that helps customer support teams automate conversations and workflows across chat, email, WhatsApp, and voice—reducing tickets while improving response quality and speed.
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Ayudo is a customer support and automation platform with a built-in team of AI agents. It brings email, WhatsApp, Slack, Discord, phone and other channels into a single conversation inbox, where AI agents and human staff can reply, act and resolve issues without switching tools.
The platform includes a Help Desk Agent that answers requests using past conversations and data from connected systems, an Escalation Agent that coordinates with internal teams and external partners, and an Insights Agent that recommends workflows and knowledge base updates. AI agents can be trained on knowledge synced from URLs, PDFs, Google Drive and Intercom, along with live data from CRMs, ERPs and order management systems. A workflow builder connects to thousands of apps, and an AI copilot suggests replies and next-best actions for human agents.
Ayudo can run alongside an existing helpdesk such as Zendesk, Freshdesk, Intercom or Salesforce, or be used with its own ticketing system. Enterprise features include SSO, SCIM, audit logs, custom roles and cloud-native or VPC deployment options.
Best for
- Customer support teams automating ticket resolution
- Companies using Zendesk, Freshdesk or Salesforce helpdesks
- Support teams handling text and voice channels
- Enterprises needing SSO and VPC deployment
Pros
- Works alongside existing helpdesks like Zendesk, Freshdesk and Salesforce
- Unified inbox covering email, WhatsApp, Slack, Discord and voice
- Usage-based AI agent pricing with no seat minimums
- Enterprise features including SSO, SCIM, audit logs and VPC option
Cons
- No free plan is shown
- Plans require scheduling a demo to get started
- Full helpdesk suite adds per-seat fees on top of usage charges
Pricing
AI agents cost $0.40 per ticket and $0.05 per voice minute; adding Ayudo's own helpdesk is listed at $99/seat/month, with Starter at $119 and Professional at $179 per seat per month and Enterprise pricing via sales.
Ayudo FAQ
- Can Ayudo be used with an existing helpdesk?
- Yes. The AI agent works with helpdesks including Zendesk, Freshdesk, Salesforce, HubSpot and Intercom.
- Which channels does Ayudo support?
- It supports email, WhatsApp, Slack, Discord, SMS, live chat, social channels and voice through providers like Twilio and Exotel.
- How is Ayudo priced?
- AI agents are billed at $0.40 per ticket and $0.05 per voice minute, with per-seat fees when using Ayudo's own helpdesk.
- What can AI agents be trained on?
- Knowledge from URLs, PDFs, Google Drive and Intercom, plus live data from CRMs, ERPs and order management systems.
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